Free Delivery on Orders Above ₹15,000  |  5-Year Warranty on All Quartz Sinks
SUSU.
Home Why SUSU Support & Contact Shopping Cart My Account

SUSU SANITARYWARE by SHEEN OVERSEAS provides a 5-Year Limited Manufacturer Warranty on SUSU Quartz Kitchen Sinks against verified manufacturing defects under normal indoor domestic residential usage, subject to the terms, conditions, and exclusions set forth below.

What Is Covered (5 Years)

  • Manufacturing defects in composite material casting
  • Structural cracks directly caused by manufacturing defects
  • Surface blistering attributable to manufacturing defects
  • Covered factory accessories supplied with the product, where the issue is attributable to a manufacturing defect

What Is NOT Covered

  • Improper installation or incorrect plumbing practices
  • Physical, impact, drop, or site transit damage
  • Damage caused by strong acids or abrasive chemicals
  • Commercial use (unless expressly approved in writing)
  • Normal colour or finish variations in natural quartz
  • Scratches, mineral stains, or wear from daily use
  • Modifications or repairs by unauthorised persons
  • Damage caused by negligence, misuse, or accidents

Warranty Resolution

Where a warranty claim is verified and determined by SUSU to be covered under these warranty terms, SUSU will, at its sole discretion, provide repair or replacement of the affected product or component. All warranty claims must be inspected and verified before any replacement is authorized.

How to Submit a Warranty Claim

1
Keep Your Invoice Ready: Retrieve your original invoice, order number, and purchase date.
2
Contact SUSU Support: Reach out via WhatsApp or email to initiate a warranty ticket.
3
Provide Model Details: Share the exact model name, dimensions, finish, and SKU.
4
Submit Photographic Evidence: Provide clear photos and videos showing the overall installation and close-up of the defect.
5
Technical Review: The SUSU technical team evaluates the submitted documentation.
6
Assessment Verification: If necessary, physical examination or virtual video inspection may be scheduled.
7
Claim Resolution: Approved claims are promptly fulfilled through repair assistance or replacement dispatch.