SUSU SANITARYWARE by SHEEN OVERSEAS ("we", "our", or "us") values your privacy and is dedicated to safeguarding your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and Digital Personal Data Protection guidelines.
This Privacy Policy describes how SUSU collects, stores, utilizes, and protects information when you visit our website (www.sususanitaryware.com), make a purchase, or interact with our customer support channels.
We collect personal information necessary to deliver products, provide customer support, and ensure smooth website operation.
When you register, place an order, or contact us, we collect your full name, email address, phone/WhatsApp number, delivery address, city, state, and postal PIN code.
We record details of products purchased, order identification numbers, transaction timestamps, quantities, invoice values, and payment status.
If you create a customer account, we securely store your encrypted password hash, default delivery preferences, and order history.
We may receive standard technical details such as your IP address, browser type, operating system, and page access timestamps to ensure site security and prevent malicious traffic.
We use essential cookies strictly necessary for shopping cart persistence, user session authentication, and CSRF security protection. Please refer to our Cookie Policy for details.
Your information is used solely for legitimate business purposes: fulfilling orders, processing payments, arranging shipments, responding to inquiries, processing warranty claims, and complying with statutory obligations.
We use your address and contact details to pick, pack, invoice, and dispatch your ordered quartz sinks.
Our support team accesses your order history to resolve technical queries, transit status, or replacement requests.
Online transactions are routed through secure, encrypted, PCI-DSS compliant third-party payment gateways. SUSU does not store or process your complete credit card, debit card, or banking PIN credentials on our servers.
We share recipient names, delivery addresses, and phone numbers with our designated transport, courier, and freight partners solely to facilitate delivery and package tracking.
We may send product updates or service announcements only if you have opted in. You can opt out at any time by contacting us.
We do not sell, rent, or trade your personal information. Information is shared only with verified service providers (logistics, payment gateways) strictly necessary to fulfil our contractual obligations, or when required by law enforcement authorities.
All third-party partners bound by contractual agreements must protect your data with reasonable security practices.
We implement appropriate technical measures, SSL encryption, database firewalls, and restricted administrative access protocols to protect your data against unauthorized access or alteration.
We retain transaction records and order data for the duration required to service your 5-year warranty and comply with Indian commercial, tax, and accounting regulations.
You have the right to access, review, update, or request the correction of your personal data stored in our system by emailing our support desk.
Our website may contain external links to payment gateways or logistics portals. We are not responsible for the privacy practices of external websites.
Our website and products are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age.
For international shipments, customer shipping details may be transmitted to destination customs authorities and international carriers as required by international trade regulations.
We reserve the right to amend this Privacy Policy as our services evolve or legal requirements change. Updated versions will be posted on this page with an updated revision date.
For any inquiries, data requests, or privacy concerns, please contact us at: