SUSU SANITARYWARE by SHEEN OVERSEAS is committed to delivering SUSU products safely, securely, and efficiently to customers across India and to international destinations where shipping is available.
We provide Pan-India shipping across all serviceable PIN codes through our trusted logistics and transport network. In addition, international shipping is available for global buyers, trade importers, and overseas residential clients upon prior arrangement.
All shipments are paid shipping. Shipping charges are calculated fairly and depend on:
Applicable shipping costs will be clearly displayed during checkout or communicated by our sales/support team prior to order confirmation.
Orders are verified, packed, and scheduled for dispatch only after successful payment confirmation or authorized purchase approval according to applicable commercial terms. Each quartz sink undergoes a rigorous pre-dispatch inspection and is packed in reinforced multi-layer protective packaging.
Delivery timeframes depend on destination location, regional logistics conditions, route accessibility, product availability, local holidays, weather disruptions, and courier transit schedules. Estimated transit windows are communicated at checkout or by our support team once the consignment is dispatched.
Standard delivery and receiving hours are normally between 9:00 AM to 6:00 PM, Monday through Saturday, excluding national public holidays.
SUSU partners with reputable domestic express couriers, regional surface cargo providers, and international freight handlers depending on consignment size, pallet volume, and geographical serviceability.
Once your order has been handed over to the courier partner, an automated dispatch notification containing the courier name, tracking docket/AWB number, and a direct tracking link will be provided via email, SMS, or WhatsApp.
While our logistics partners strive to deliver within the estimated timeframe, delays may occasionally occur due to unforeseen transport bottlenecks, natural calamities, border checks, or remote location delays. If your order is significantly delayed, please contact our support team immediately for prioritized logistics tracking.
If the outer packaging appears visibly damaged, crushed, punctured, or tampered with at the time of delivery:
Customers are responsible for providing complete, accurate shipping information, including landmark and active contact numbers. Any additional freight, re-routing, or re-attempt charges resulting from incorrect or incomplete recipient details will be borne by the customer.
For cross-border shipments, all applicable customs duties, import tariffs, local destination taxes, port clearance fees, and statutory regulatory levies imposed by the destination country are the sole responsibility of the buyer unless expressly agreed otherwise in a written commercial contract.
Orders placed through third-party marketplaces (such as Amazon or Flipkart) are subject to the shipping and fulfilment policies of the respective platform.
Email: info@sususanitaryware.com | Phone: +91 9824573446